Riverview Hobbies is secured for online transactions with SSL (Secure Sockets
Layer). SSL is a high-security feature built into major browsers such as
Internet Explorer, Mozilla Firefox, etc. We can receive up to 256-bit encrypted information to ensure your
shopping experience and personal information is protected.
The most efficient way to contact us is through our Contact page. We will
see email from the site sooner than a voice message and can respond in a more timely
manner. If there are ever any issues where we need to contact you personally
via a phone call, we will use the phone number included with your payment transaction
or we'll send you an email to ask for a number and a good time to call you.
All payments are processed through PayPal. When you checkout from our store
your shopping cart contents are transferred to PayPay for payment processing.
The cart displayed on PayPal will have all of your ordered items with shipping
charges displayed as a line item. If you need to make changes after being
transferred to PayPal, click the back button on your browser to return to
Riverview Hobbies where you can edit or change the contents of your shopping
Once you're at the PayPal site, you'll have the option of paying for your
order with a credit card or you can use your PayPal account. Once your payment
is successfully completed with PayPal, we will receive notification of your payment.
You will then receive an order confirmation email from Riverview Hobbies confirming
receipt of your order and payment. You may track the status of your order
on our website (no login is required). The link will be included in your
order confirmation email
Riverview Hobbies reserves the right to choose the carrier. We cannot
accommodate requests for preferred shippers at this time. Riverview Hobbies and/or the
carriers reserve the right to request a signature for proof of delivery.
We cannot demand a shipment carrier to leave a package. Please contact the
carrier for instructions on available options. Once the package is
successfully delivered, we are not responsible for theft or damage to the
merchandise. When using a forwarding company, we are not responsible for
lost or damaged merchandise after the forwarding company has accepted delivery.
The forwarding company must report shipping damage for a claim to be filed.
We are not responsible for any delivery delays due to weather conditions and/or
Accepting a package purchased with a fraudulent credit card places you in
possession of stolen merchandise. You may be responsible for any legal or
collection action related to the shipment. Shipping charges are
Shipping Destinations for US Customers
Any residential address
Your place of business
US territories and possessions
We do not ship to hotels, motels, resorts, PMB, FedEx or UPS locations.
For International orders, shipping charges are not calculated at checkout.
You will receive an email from Riverview Hobbies within 2 to 3 business days to
make shipping arrangements. We will then send you a confirming email with
the actual shipping charges for your approval. Once we receive the email
with your approval, an invoice will be created for the order. After payment
is received your order will be processed and shipped.
Please note these charges will not include taxes, duties or brokerage fees related to
shipping your order from the U.S. The customer is responsible for these cost and/or fees.
Export documentation will not be provided.
Shipping Destinations for International Customers
Your place of business
We do not ship to hotels, motels, resorts, PMB, FedEx or UPS locations.
You will receive a tracking number along with a shipment notification email when
your order is shipped. The tracking number you receive from us during the
day may not be updated on the carriers website until that evening.
Riverview Hobbies generally packs orders daily. Orders packed on Sundays
or Legal Holidays are not shipped until the following business day. If you
receive an email from us on a Sunday or Legal Holiday indicating that your order
has shipped, please be aware that it will ship the next business day.
Business days are defined as Monday through Friday, except holidays.
All orders are subject to approval. Orders can be
delayed due to verification or time of the order being placed. We will
notify you by email if your order has been delayed.
Orders may be delivered in separate shipments. If your order is delivered
in multiple shipments, the shipment notice email will be broken down by items
previously shipped, items in the current shipment and items not yet shipped.
The tracking number in each notification email will be for the items currently being shipped.
A signature may be required for delivery.
notify you of the following:
- What personally identifiable information is collected
from you through the web site, how it is used and with whom it may be shared.
choices are available to you regarding the use of your data.
- The security procedures
in place to protect the misuse of your information.
- How you can correct any inaccuracies
in the information.
Information Collection, Use, and Sharing
We are the sole owners
of the information collected on this site. We only have access to/collect information
that you voluntarily give us via email or other direct contact from you. We will
not sell or rent this information to anyone. We will use your information to respond
to you, regarding the reason you contacted us. We will not share your information
with any third party outside of our organization, other than as necessary to fulfill
your request, e.g. to ship an order to you.
To buy from us, you must provide contact information (like
name and shipping address) and financial information (like credit card number, expiration
date) to our payment processor (PayPal). This information is used for billing purposes and to fill your orders. If
we have trouble processing an order, we'll use this information to contact you.
advertisers). However, we have no access to or control over these cookies.
Web site usage analytics are collected and stored for our use by the providers
of those services. Personally identifiable information is not
available to us through these services (e.g. your name and address).
Your Access to and Control Over Information
You can do the following
at any time by contacting us through our Contact page:
- See what data we have about you, if any.
- Change/correct any data we
have about you.
- Have us delete any data we have about you.
- Express any concern
you have about our use of your data.
We take precautions to
protect your information. When you submit sensitive information via the website,
your information is protected both online and offline. Sensitive
information is encrypted and transmitted
via SSL (Secure Sockets Layer). You can verify this by looking for a closed
lock icon in your web browser, or looking for "https" at the beginning of the
address of the web page.
The NS-Secure (SSL Certificate) Seal at the top of this web page can be clicked on to verify our commitment to
operate a secure web site.
While we use encryption to protect sensitive information transmitted
online, we also protect your information offline. Only employees who need the information
to perform a specific job (for example, billing or customer service) are granted
access to personally identifiable information. The computers/servers in which we
store personally identifiable information are kept in a secure environment.
If we provide links to other web sites, please be aware that we are not responsible
for the content or privacy practices of such other sites. We encourage our users
to be aware when they leave our site and to read the privacy statements of any other
site that collects personally identifiable information.
contact us immediately via our Contact page.
Standard Return Policy:
Our goal is to ensure your complete satisfaction with your purchase. If, for
whatever reason, you are dissatisfied with your purchase, you can return it to
Riverview Hobbies within 30 days of the original purchase date. Claims for
missing items or items damaged in transit must be received within two business
days of receipt of merchandise. You have the option of exchanging the item(s) or
receiving a refund for the full amount of the item purchased. Refunds on
returned items will be issued in the same payment form as tendered at the time
of purchase. If payment was made by credit card, once we receive the product we
will credit your account. Please allow 7-10 days for a credit to appear on your
credit card statement.
Please read the instructions and conditions below. If conditions are not met, Riverview
Hobbies reserves the right to refuse the return or to charge a restocking fee
not less than 15%.
Requesting an RMA (Return Merchandise Authorization) number
In order to return an item you need to first obtain an RMA (Return Merchandise
Authorization) number. Start by clicking here
to open our Contact page. Fill out the form and in the Message text
describe the problem and/or reason for the return. Include your Order
Number from the shipment notification email. We will respond with an RMA
number and the address to send the package to.
Packaging and shipping returned merchandise
Place the original package into a shipping carton. Please do not place
stickers or shipping labels on the original manufacturer’s package. The
RMA number must be clearly written on the outer box. If you received a
label in the email from us, print the label and tape it to the carton. We
recommend you ship via insured ground service with a tracking number.
Return shipping charges are the responsibility of the customer. We do not
accept returns via COD or any other collection method. COD packages will
be refused. We are not
responsible for lost or damaged packages. Send your pre-authorized returns to
the address specified in our correspondence with you.
Rules for Returned Merchandise
All returned or exchanged items must be in new condition, in their original box,
and must include all packing material, blank warranty cards, manuals, and all
accessories. Riverview Hobbies is not responsible for items left in
returned merchandise. Defective items may be repaired or exchanged at our
discretion for the same model or manufacturer's equivalent model. RMA
numbers are valid for 10 days. There is no restocking fee for qualified
Riverview Hobbies is not responsible for any consequential or incidental damage
resulting from the sale or use of any merchandise bought from us. We are
responsible for the monetary value of the merchandise only.
No Return/Exchange On
Partially assembled kits.